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Standard Chartered Responds to Transfer System Failure Causing Duplicate Debits: Will Assist Clients in Follow-up
2026-07-03 13:48:15 According to Ming Pao, Standard Chartered Hong Kong experienced a transfer system failure. Some clients recently received SMS notifications from the bank stating that, due to technical reasons, the bank duplicated the execution of pre-set standing instructions on July 2, resulting in duplicate debits from the relevant accounts. The incident has sparked concern online. According to screenshots of the SMS messages uploaded by netizens: "Due to technical reasons, the bank duplicated the execution of your standing instructions on July 2, 2026, resulting in duplicate debits from your account. If necessary, please contact the payee to arrange the return of the duplicated transfer amount, or call 2886 6933 to contact the bank. We apologize for the inconvenience caused." Some netizens questioned that the incident was caused by a bank system error and that the bank should proactively handle and rectify the transactions instead of asking clients to recover the funds themselves, describing the practice as "outrageous" and "absurd". Standard Chartered responded that part of the standing transfer instructions were duplicated yesterday. The bank has immediately notified affected clients proactively and is assisting them in contacting receiving banks or payees to follow up on the relevant fund arrangements, in order to ensure that clients will not suffer any financial loss as a result. The bank expressed deep apologies for the inconvenience caused to clients. (ha/a)~ AASTOCKS Financial News Website: www.aastocks.com This article was automatically translated by AI, the Chinese version should be considered the authoritative version. AASTOCKS.com Limited does not guarantee its accuracy or completeness and accepts no liability for any damages or losses arising from the use of this translation. | |